PRIVACY STATEMENT

Swart Industries PRIVACY STATEMENT

This Privacy Statement applies to Swart Industries Group Holdings (Pty) Ltd (“Swart Industries”). We take your privacy and the protection of your personal information seriously and will only process your personal information in accordance with this Statement and applicable laws.

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What is the Swart Industries Privacy Statement?

This Statement explains how Swart Industries will use your personal information. It applies to any information, including personal and special personal information, that you provide to us or that we may collect from third parties.
 

It is important that you read this Statement carefully before submitting any personal information to Swart Industries.

•                 By submitting any personal information to Swart Industries, you provide consent to the processing of your personal information as set out in this Statement.
•                 The provisions of this Statement are subject to the mandatory, unalterable provisions of Applicable Laws.
•                 If you do not agree to any provisions of this Statement, please refrain from submitting any personal information to Swart Industries.
 

If you do not consent to the provisions of this Statement, or parts of the Statement, Swart Industries may not be able to provide its products and services to you, respond to queries or process supplier and job applications.

 

What are the important terms?

“Applicable Laws” refers to relevant data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

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“Swart Industries Group Holdings (Pty) Ltd”, “Swart Industries”, or “we” refer to Swart Industries Group Holdings (Pty) Ltd.

“Client” or “you” refer to any prospective, new or existing client, any individual applying for employment, or any service provider of any Swart Industries affiliate.

 

Can this Privacy Statement be amended?

This Statement may be amended from time to time for any of the following reasons:

•              To introduce new systems, methods of operation, services, products, property offerings, or facilities.

•              To reflect actual or expected changes in market conditions or business practices.

•              To comply with changes to any Applicable Laws.

•              To ensure that this Statement is clearer and more favourable to you.

•              To rectify any discovered mistakes.

•              For any other reason that Swart Industries, at its sole discretion, deems reasonable or necessary.

Any amendment will become effective and part of your agreement with Swart Industries when notice of the change is given to you through publication on our website. It is your responsibility to check the website regularly.

 

What personal information does Swart Industries collect?

We may collect personal information such as your name, contact details (including email address and telephone number), and any information you provide when contacting us or making use of our services.

In certain cases, we may collect identification information where required for onboarding or contractual purposes.

 

When will Swart Industries process your personal information?

We will only process your personal information for lawful purposes relating to our business if any of the following applies:
 

•              You, a person legally authorised by yourself, the law, or a court have given consent.

•              It is necessary to conclude or perform a contract we have with you.

•              The law requires or permits it.

•              It is required to protect or pursue your, our, or a third party’s legitimate interest.

 

How does Swart Industries collect your personal information?

You may provide personal information to us directly or indirectly by completing an application for our products and services, requesting further information, applying for employment, or as part of our procurement process. This can be done in writing, through our website, or over the telephone.
 

We may also receive your information through lawful measures, such as:
 

•              Public records.

•              Social media.

•              Other third parties who may lawfully share your information with us.

•              CCTV footage is used for security and access control purposes only.

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If you are under 18, please do not provide us with any personal information unless you have the permission of your parent or legal guardian to do so.

 

How does Swart Industries process, store and protect your personal information?
We consistently implement technical and organisational security measures to protect the data we hold against unauthorised access, accidental or deliberate manipulation, loss, or destruction.
 

Swart Industries employees are informed of information security risks and are contractually bound to adhere to information security policies and best practices.
 

Your information is stored on secure cloud servers, with employee access granted on a ‘need to know’ basis.
 

Swart Industries’s procurement processes ensure that suppliers are contractually obligated to uphold our information security policies. Where applicable, we only engage suppliers with adequate information security protocols.
 

Third-party security providers, and CCTV coverage ensure limited and secure access to our premises.

 

How does Swart Industries handle security and privacy on the website?

We endeavour to always keep our website secure. However, please be aware that we cannot guarantee the security of any information provided to us or transmitted by us through our website, email, internet or social media. We cannot be held responsible for any loss, unauthorised use, or interception of information transmitted via the internet that is beyond our control.
 

Third-party websites

Our website may include links to other websites that are not operated by Swart Industries. We are not responsible for the content, privacy, or security of those external websites.
 

Cookies

Cookies are files containing information used to track visitor activity on a website and compile statistical reports. If you wish to restrict or block Cookies, you can do so through your browser settings or the Cookies settings pop-up.
 

Social plug-ins

We use social plug-ins from social networks such as Facebook, YouTube, LinkedIn, Google+, and Twitter. Please note that we have no influence or control over the data retrieved by these social networks’ interfaces. Consequently, we cannot be held responsible or liable for any processing or use of personal information transmitted via these social plug-ins. For information on the purpose, extent of data retrieval, and privacy settings, please refer to the data protection information provided by the respective social network.
 

‘Contact us’, 'Work with Us' and ‘Careers’ portals

Information submitted through the ‘Contact us’, 'Work with us' and ‘Careers’ portals is securely sent to monitored inboxes accessible only by authorised employees. The information is disseminated to relevant departments in a secure manner.

 

What happens in the event of a breach?

In the event of a breach, we will assess its materiality and the risk it poses to the rights and freedoms of the affected parties. We will communicate the breach to the appropriate parties without undue delay, as required by law. We will take reasonable commercial steps to investigate, mitigate, and remedy such a breach.
 

Can Swart Industries retain your personal information?
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. In such cases, we will only retain it if permitted or required by Applicable Laws. As a general rule, we will retain your information in accordance with the retention periods specified in Applicable Laws. However, we may need to retain it for longer for lawful purposes such as complaints handling, legal processes, and proceedings.

 

What rights do you have regarding your personal information?

You have the right, under certain circumstances, to request the correction, destruction, deletion, or restriction of the processing of your personal information.
 

You also have the right to object, on reasonable grounds, to the processing of your personal information when we claim such processing is necessary to pursue our legitimate interests, your legitimate interests, or the legitimate interests of a third party to whom the information is supplied. We may cease such processing unless Applicable Laws allow for such processing.
 

We strive to maintain the integrity and accuracy of your personal information. It is your responsibility to inform us of any changes in your details, such as a change of address. You have the right to request the correction of any inaccuracies in the information we hold about you.
 

If your personal information changes at any time or our records appear to be incorrect, please notify us immediately so that we can update or correct our records accordingly. Failure to keep your information updated or providing incorrect information may result in Swart Industries limiting the products and services offered to you or choosing not to provide any of them.

 

May Swart Industries share your personal information?

We may share your personal information with trusted third-party service providers who assist us in operating our business (such as email, hosting, and accounting services), where necessary and in accordance with applicable laws.

We do not sell your personal information to third parties.

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Can you share information with Swart Industries on third parties?
If you provide us with the personal information of third parties, you should inform them that you need to disclose their details to us and identify us. We will process their personal information in accordance with this Statement. By providing information on behalf of someone else, you confirm that you have their permission to do so, and they are aware of the contents of this Statement and have no objection to us processing their information accordingly.

 

What is your personal information used for?
We use your personal information to:

• Communicate with you

• Respond to enquiries

• Provide our services

• Manage our business operations

• Comply with legal obligations

We will only use your information for purposes that are relevant and necessary.

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May Swart Industries contact you?
Swart Industries (and other parties) may contact you by post, telephone, email, SMS, and other electronic means to inform you about Swart Industries services, products, and offerings, specific Swart Industries entities, or selected third parties that may be of interest to you, unless you have unsubscribed from such communications. We will only send you marketing communications if permitted by Applicable Laws.
 

If you have previously requested not to receive marketing communications from us but would now like to hear from us regarding Swart Industries and associated products and services, you can contact us using the details provided in this Statement.

 

How can you contact Swart Industries?

You can reach us through the following channels:

•              Telephone:  +27 61 855 6633

•              Email: hello@swartindustries.co.za
 

If you believe that Swart Industries has used your personal information contrary to Applicable Laws, we request that you first attempt to resolve any concerns with Swart Industries. If you are not satisfied with the resolution process, you have the right to lodge a complaint with the information regulator by sending an email to inforeg@justice.gov.za
 

Can you request information that Swart Industries has about you?

You have the right to request access to the personal information we hold about you in terms of the Promotion of Access to Information Act (PAIA).

You may request confirmation of whether we hold your personal information at no cost.

If you request a copy or detailed record of your personal information, a fee may apply as prescribed by PAIA.
 

For more information, please contact our Information Officer at hello@swartindustries.co.za